Frequently Asked Questions
Everything you need to know about our design-led objects.
What materials are used in Craighill products?
We prioritize enduring, tactile materials such as solid brass, stainless steel, and carbon steel. Each piece is designed to age beautifully and last a lifetime.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually arrives within 3-7 business days.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that shipping costs for returns are the responsibility of the customer.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my metal objects?
Our raw metal finishes will develop a unique patina over time. You can maintain the original shine using a standard metal polish, or allow the natural oxidation process to occur for a weathered look.
Can I cancel or modify my order?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.